Ticket Request

Exchange tickets or request lifetime account credit (subject to terms).

How requests work

Requests are processed manually by our box office team during office hours, in order of submission. During high demand (e.g. inclement weather), this may take 24–48 hours.

Cut-offs: Family Theatre 1 hour prior • Under the Stars 3 hours prior.
Fees: No exchange fee. If upgrading to peak pricing, you may be asked to pay the difference.

1. Choose 2. Details 3. Current 4. Request 5. Terms

Step 1 of 5

Choose what you want to do.

Choose your request

What would you like to do? Exchange to another performance (subject to availability) Request lifetime account credit (no new performance selected)

Lifetime account credit converts your original booking into credit for future use.

Your Details

Name

Please enter your name.

Email Address

Please enter a valid email address.

Phone Number

Please enter a phone number.

Booking Reference / Confirmation No.

Please enter your booking reference.

Who did you book the tickets through? Australian Shakespeare Company (ASC Box Office) Ticketmaster

This form can not be used for tickets purchased via TodayTix. Please contact them directly via the app.

Current Tickets

Current Tickets – Show

Choose the production you currently hold tickets for.

Please select your current show.

Performance Date

Please enter the current performance date.

Performance Time

Optional, but helpful for our team.

How many tickets are in the booking?

Please tell us how many tickets are in the booking.

Use account credit (if available)

New Tickets – Exchange Request

New Tickets – Show/Request

Leave as "Same show as current" to move within the same production, or select another production if permitted.

New Tickets – Performance (Preferred)

Off-peak (Tues–Thurs) and peak (Fri–Sat) performances are priced differently. If upgrading to peak, you may be required to pay the difference.

Please select a preferred performance.

New Tickets – Performance (Plan B)

Anything else we should know?

Lifetime Account Credit

We'll convert your original booking into lifetime account credit. This credit can be used for future bookings (subject to availability and pricing).

If you'd like, tell us why you're requesting credit (optional) — it helps our team.

Optional notes

Terms & Submit

If you are making a cancellation on the day of a performance, your request will be honoured from the timestamp of the submission in accordance with the exchange deadlines above.

Once your form is submitted, there is no need to submit another or send an additional email. Our box office staff will handle these requests in order of submission and will respond with a message of completion once the request has been processed.

Requesting an exchange or account credit converts your original booking into credit to complete this process.

Please Note: Requesting an exchange or account credit converts your original booking into credit to complete this process. This now becomes the source payment of any new or future bookings. In the event of a performance cancellation of the new booking, requested refunds will be converted back to a credit note only.

I have read and accept the Ticket Request Terms and Conditions.

You must accept the terms to submit.

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