F.A.Q.

General

How do I get there?

Each venue has its own page with information about the venue, maps and how to get there.

What time do the venues open?

Shakespeare Under the Stars

The gates to the performance area open 90 minutes prior to the start of the show.

 

Children’s Shows

The performance area will be open from 1 hour prior to the start time. If you are planning a picnic, it is best to come early as the children’s performances move locations throughout the show. It is best to enjoy your treats before the show begins!

 

Where possible we will admit latecomers in to the main audience viewing area at a suitable point in the performance.  Should it become necessary for you to leave once the performance has started, we ask that you do so with consideration to the performers and audience members.

Can I smoke onsite?

Our audience areas are smoke-free, especially at our family shows. Each venue has a different policy on smoking. Check out the venue information pages to know more!

 

Companion Card

The Australian Shakespeare Company is pleased to support the Companion Card program. Companion Card holders will be issued with a complimentary ticket at the box office. Please reach out to the ASC if you have any questions!

What to bring?

It is not essential to bring anything, but ticket holders are welcome to bring a travel rug, chair or cushion to sit on – whatever you need to make yourself comfortable on the grass.

 

Please note that low rise chairs can be used throughout the audience viewing area. If you bring a standard height chair, these will be placed at the rear of the audience viewing space.

 

Our productions take place outdoors and there is no cover. Please consider bringing a hat, coat, blanket, sunscreen and a water bottle when attending.

 

Please note that umbrellas cannot be raised during performance times.

 

Dressing up is optional and encouraged for all our shows!

 

Lost and Found – If you have lost an item at one of our productions, please call 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) or email admin@shakespeareaustralia.com.au

 

If you find an item, please pass it onto one of our team members so hopefully it can be reunited with its owner.

Is BYO allowed?

You are most welcome to BYO food and drinks (including alcohol).

How do I collect food purchased online?

You can collect these items from the onsite bar, 30 mins prior to the start time of the performance.

How does seating work?

All our outdoor shows are presented in the style of “Picnic Theatre”. This means you can bring along everything you would bring to a picnic such as food, drink and a picnic rug to sit on. You can bring picnic chairs but you will need to sit at the back of the audience area so people sitting on blankets can see the show unobstructed.

 

Chair hire is also available onsite for $5. No pre-booking possible and there are limited numbers.

Can I bring my dog?

Dogs are not allowed at performances of Shakespeare or family shows. However, services animals are always welcome.

Photos & Filming 

Shakespeare Under the Stars

You are allowed to take photos of the stage, as well as with your family and friends before the show.  

However, so that the performers and audience are not impeded, you are not allowed to take photos during any part of the performance.

 

Children’s Shows

You are allowed to take photos of the stage and with your children before the show.  However, you are not allowed to take photos of the performance. After most shows, you will be welcome to take photos with the performers.

 

We understand that you’ll probably have your phone out prior, but ASC will appreciate you putting it on silent mode or turning it off during the performance.

 

Remember to tag us on social media!

Facebook

@australianshakespearecompany

Instagram

shakespeareaust

Twitter

shakespeareaust

Accessibility

We are here to help you and make the most of your experience, so please let us know your individual requirements when booking. You can contact us on 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) or email to admin@shakespeareaustralia.com.au

Request Date Change

Date change requests can be made When a performance has been cancelled by the producers due to adverse weather conditions OR 12 hours prior to performance where you have changed your mind or a member of your party is incapacitated.

 

Please note that we are unable to process date change requests when you contact us less than 12 hours prior to a scheduled performance time. Unfortunately in this situation, the ticket/s for that performance will be forfeited.

 

Please contact our box office if you would like to request a change to a performance date, tickets@shakespeareaustralia.com.au

Tickets

Where can I buy tickets?

You have 3 options:

Online on our website

Ticketmaster Outlets (BASS in Adelaide)

Onsite Box Office – Onsite sales opens 1 hour before Family

 

What is the Gold Class Package? (VIP Tickets)

On arrival at the venue, you’ll be shown to the Premium Reserved seating area. Relax in a low rise chair on a picnic rug under the stars. Enjoy a pre-show beverage (wine, soft drink or water) and read your souvenir programme. At the interval, you’ll be able to enjoy a complimentary tea or coffee.

 

Weather

If you are unsure of weather conditions, you can check the Bureau of Meteorology radar here.

 

Usually, performances proceed if there is light, misty drizzle. However, from time to time, it will be necessary to cancel a performance.

 

To make contact for an update on cancelling shows due to adverse weather conditions, click here or call 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney).

 

WEATHER  CANCELLATION POLICY:

  • When a performance is cancelled in advance of the scheduled start time due to adverse weather conditions, where possible and time permitting, we make every effort to inform ticket holders by SMS or phone.

 

  • If the Australian Shakespeare Company cancels a performance due to adverse weather conditions, your tickets will be valid for another performance during the same production season.

 

  • To rebook, fill in the Request Date Change form on our website.  Alternatively, you can call 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) during business hours Monday to Friday.

 

  • If it is not possible for you to attend another performance during the same production season we can provide a lifetime credit note for the value of your tickets (not including any handling fees).

 

  • A credit note will only be offered if the performance is officially cancelled.

 

Please note, if the performances of Mozart by Moonlight and Broadway Unplugged do not go ahead due to weather conditions then they will be rescheduled for the following Monday.