Ticket Exchanges

Ticket exchanges are sometimes necessary for our patrons due to weather conditions, family illness or unexpected emergencies. You can exchange tickets for another performance date, subject to availability (conditions apply).

 

If a performance is cancelled due to weather, you are eligible for a lifetime credit note for the face value of your tickets. This is valid for any ASC production in Australia.

 

For Shakespeare performances (such as Hamlet),

All exchanges must be made 2.5 hours prior to the performance start time.

 

For Family Theatre, all exchanges must be made 1 hour prior to the performance start time.

(PLEASE NOTE: DUE TO THIS SUMMER’S BUSHFIRES, THE ABOVE TIMES ARE FLEXABLE FOR FAMILY THEATRE PERFORMANCES.)

 

Exchange tickets online

You can exchange tickets using our ticket exchange form. There is no charge for this. Click here to change your tickets. 

 

Exchange tickets over the phone

You can also call us to exchange tickets. Our number is (03) 8676 7511.

During busy periods, we often can not take exchanges over the phone. The web form above is the quickest way to exchange your tickets.

 

Need help? Special Request?

E-mail us at boxoffice@shakespeareaustralia.com.au

 

Fees

  • Changes made via the online form are free!
  • If you are changing your tickets to a performance with a different price level, you may need to pay the difference.

Cancelled Performances 

    • 18 Feb 2020 – Twelfth Night – Melbourne – 7:00pm (Weather Warning)
    • 14 Feb 2020 – Twelfth Night – Melbourne – 8:00pm (Weather Warning)
    • 22 Jan 2020 – HAMLET – Melbourne – 8:30pm (Weather Warning/Gardens Closed)
    • 19 Jan 2020 – HAMLET – Melbourne – 8:30pm (Thunderstorms)
    • 17 Jan 2020 – The Wind in the Willows – Sydney- 6pm (Wet Weather)
    • 17 Jan 2020 – The Wind in the Willows – Sydney- 10:30am (Wet Weather)
    • 15 Jan 2020 – HAMLET – Melbourne – 8:30pm (Thunderstorms)
    • 15 Jan 2020 – The Wind in the Willows – Melbourne – 10:30am (Smoke)
    • 15 Jan 2020 – Alice in Wonderland – Melbourne – 10:30am (Smoke)
    • 14 Jan 2020 – Hamlet – Melbourne – 8:30pm (Smoke)
    • 14 Jan 2020 – Alice in Wonderland – Melbourne – 10:30am (Smoke)
    • 10 Jan 2020 – Hamlet – Melbourne – 8:30pm (Wet Weather)
    • 10 Jan 2020 – Alice in Wonderland – Melbourne – 6pm (Wet Weather)
    • 10 Jan 2020 – The Wind in the Willows – Melbourne – 6pm (Wet Weather)
    • 5 Jan 2020 – The Wind in the Willows – Melbourne – 11am (Wet Weather)
    • 3 Jan 2020 – The Wind in the Willows – Melbourne – 6pm (Smoke)
    • 3 Jan 2020 – Hamlet – Melbourne – 8:30pm (Smoke)